Communicating policy changes to your customers is important. Unfortunately, that's not enough.
Website
You're maintaining policy changelogs on your website for documentation. Well done!
However, customers won't go out of their way to review them, assuming they even know where to look.
Protect Your Business
You're sending out emails to customers regarding policy changes. That's a great practice to follow!
But let's be honest; they aren't reading those emails, assuming they even reached their inbox.
Protect Your Business
In-App
You're dropping policy change notices throughout your platform. Kudos for keeping customers updated!
Still, some customers won't notice them, and even if they do, here's to hoping they even care.
Protect Your Business
You're using physical mail to communicate policy changes. Another good step to protecting your business!
Nevertheless, customers cannot drop notices into their shredder and recycle bin quickly enough.
Protect Your Business
