Support
Account
How Do I Reset My Password?
The following steps are for those who are able to log in but would like to change their password.
- Log into your account.
- Drop down to the ‘Change Password’ section.
- Enter your current and new credentials.
- Save changes.
The following steps are for those who are not able to log in.
- Visit the login page.
- Click the lost your password? link.
- Enter your username or email address.
- Click ‘Reset Password.’
- Check your inbox for password reset instructions.
How Do I Update My Payment Info?
How Do I Upgrade/Downgrade My Subscription?
- Log into your account.
- Click the Subscriptions tab.
- Choose the subscription to upgrade/downgrade.
- Click ‘Switch Plan.’
- Choose the new subscription.
- Click ‘Switch Subscription.’
How Do I Cancel My Subscription?
- Log into your account.
- Click the Subscriptions tab.
- Choose the subscription to cancel.
- Click ‘Cancel.’
How Do I Request for My Account to Be Completely Removed?
Please contact us to have your account removed from our platform responsibly and with your privacy in mind.
Policies
What is Policy Validation?
Your policies will be monitored as part of a collection schedule. If our systems detect a change to any of your policies, snapshots of your entire policy will be captured automatically.
We’ll also send you an email letting you know a snapshot was created and provide a convenient link to your policy.
How Often Are Policies Scanned?
Your policies will be monitored as part of a collection schedule that runs weekly, which is sufficient for most businesses.
If you would like a custom collection schedule created for your business, please contact us.
What Does a Snapshot Include?
We capture all of the text within your policies, as well as take a full-page screenshot that captures all of the visual elements. Our verified seal is automatically applied to the text-based versions of your snapshots.
How Many Snapshots Are Saved?
For as long as your Policy Proof subscription is active, we will capture and retain every policy revision indefinitely. This applies to both the text-based and full-page screenshots.
Can You Detect Issues With Our Policies?
We can help you detect issues with the content of your policies. Let’s look at some real-world examples customers faced.
- Duplicate & Incorrect Content: Some of our customers use solutions that automatically generate and update their policies. When these solutions update policies, they sometimes create duplicate content and add incorrect language, which can potentially void a policy. Policy Proof protects customers in this situation, alerting them to changes in their policies that they didn’t even know were happening.
- Broken & Missing Policies: Some of our customers have inadvertently broken or completely removed policies from their websites. This can happen if a policy page is edited incorrectly or deleted entirely. Policy Proof protects customers in this situation, letting them know their policies are broken or missing.
- Empty Policies: Some of our customers use solutions that automatically generate and update their policies. We have seen where these solutions can lose communication with the client’s website, thus displaying empty policies. Policy Proof protects customers in this situation, letting them know their policies are empty.
